Frequently Asked Questions
Q. What is Guardian Club?
A. Guardian Club is Guardian Pharmacies' loyalty program - it's free to join and rewards you every time you shop at participating Guardian Pharmacies.
Q. How does Guardian Club work?
A. Simply present your Guardian Club Card every time you make a purchase at any participating Guardian Pharmacy. Your card will be swiped and your purchase recorded. For every $1 you spend* you will earn 1 point. For every 250 points you earn you'll receive $5 off your next purchase*.
*Excluding prescription purchases
Q. What does it cost and how do I join?
A. Guardian Club membership is free! You can join the Guardian Club at any participating Guardian Pharmacy. You will receive a Guardian Club Card and can start collecting points straight away, or join via the Internet.
Q. What type of rewards can I get with my Guardian Club Card?
A. For every $1 you spend you will earn 1 point. For every 250 points you earn you'll receive $5 off your next purchase.* (*Excluding prescription purchases)
Q. Can I spend my points immediately?
A. To reach your first Reward you need to earn 250 points. For every $1 you spend* you will earn 1 Point and with regular Bonus Point offers your points balance will add up fast. 250 points entitles you to a $5.00 reward to spend in the pharmacy and every further 250 points another $5.00. (*Excluding prescription purchases.)
Q. How do I know how many points I have?
A. If we have your email address, you will receive a monthly statement email which shows how many points you have collected and any reward available for you to redeem. You can also contact the Guardian Club Customer Service Centre, Monday to Friday, 8.00am to 6.00pm on 1300 657 567 or click here to check your points balance.
Q. How many points do I need before I can get a reward?
A. To reach your first reward you need to earn 250 points. With regular Bonus Point offers this will happen very quickly. 250 points entitles you to a $5.00 reward and every further 250 points another $5.00.
Q. How can I claim my reward?
A. Claiming your reward is simple. Because the program is electronic there is no need to wait for a voucher or even a statement of account*. You simply visit a participating pharmacy and select the item you wish to purchase (excluding prescription purchases).Tell the staff member you wish to claim your Reward and they will swipe your Guardian Club Card to verify you have the required points. The value of your Reward is then deducted from the price of your item. You even earn points on the reward purchase.
Q. Will I be able to get Bonus Points like on other programs?
A. As a Club member, you'll receive exclusive Bonus Point offers regularly to help you reach your Reward levels faster. Keep a look out for Bonus Point offers available in health, beauty, relaxation, skincare and more.
Q. Is my Guardian Club Card a credit card - can I use it to pay for my shopping?
A. Your Guardian Club Card is not a credit or payment card. It identifies you as a member and lets you collect and redeem points. Pay for your purchases as usual with cash, cheque, debit or credit card, then present your Guardian Club Card and points will be automatically credited to your Guardian Club Reward Account.
Q. Can I take my Reward as cash?
A. Your Guardian Club Card Rewards have the buying power of cash as they can be used to get dollars off your purchases at participating Guardian Pharmacies, but they cannot be redeemed for cash.
Q. Can I get extra cards so that the whole family can earn points?
A. As the primary Guardian Club cardholder, you can link other members of your family to your account. Just pop into any Guardian Pharmacy and ask for a supplementary application form, quote your card number and other members of your family will be issued card. This means you can earn points more quickly and enjoy your Guardian Club Reward sooner. With the whole family or household with their own Guardian Club Card, you'll never miss out on valuable points.
Q. Where can I join?
A. Join at any participating Guardian Pharmacy listed on this web site.
Q. Where do I find details about my points?
Q. How do I update my Guardian Club card details?
Insert your postcode or suburb to find a Guardian Pharmacy