Terms and Conditions

Thank you for visiting the Guardianpharmacies.com.au website (the "Site"). Guardianpharmacies.com.au is a leading online pharmacy: a retail store and information site for pharmaceutical products. The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the Guardianpharmacies.com.au online store offers an easy and convenient method of ordering pharmaceutical products online, along with a wealth of health-related information.

Guardian Pharmacies wants each visitor to the Site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other partyís medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.

Product images displayed are for representation purpose only. Actual product may differ from images shown.

This Site is owned and operated by Sigma Company Limited (Sigma). Unless otherwise specified, all material appearing on this Site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright ©Sigma Company limited, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Sigma or their respective content providers. All software used on the Site is the sole property of Sigma or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this Site only for the purpose of shopping on this site or placing an order on this Site and for no other purpose. No materials from this Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Sigma’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this Site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

Except as expressly stated herein, sigma makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Site. Except as expressly stated herein, Sigma expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to sigma arising from any product sold on the Site shall be the price of the product ordered. In no event shall sigma its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.

You expressly agree that use of the Site is at your sole risk. In no event will sigma, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Sigma, does not make any warranty as to the results that may be obtained from the use of the Site, or use of the information, content, service, or products provided through the Site.

Further, Sigma explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of sigma , its directors, officers, employees and representatives or (vi) any other matter relating to the Site.

You agree to indemnify and hold Sigma, and our related bodies, corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

In consideration of your use of the Site, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Registration Information") and
  • Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. Sigma considers this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Credit Cards: We accept Visa and Mastercard.  There is no surcharge for using Visa or Mastercard. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

Money Orders, Cashier's Cheques, Company Cheques and Personal Cheques:

Sigma does not accept money orders, cashier's cheques, personal cheques and company cheques.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sigma reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sigma reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

Sigma may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

Sigma may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Sigma shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sigma shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Sigma shall immediately issue a credit to your credit card account in the amount of the incorrect price.

As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Victoria and you agree to submit to having the matter dealt with in a court in Melbourne in the state of Victoria Australia.

These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

These Terms of Use constitute the entire Agreement between Sigma and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.

Users acknowledge that their access to the website may be monitored and tracked by Sigma by the use of cookies and/or retailer ids. Sigma does not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist Sigma in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for the use of Sigma, the operator of this Site. Sigma will not disclose personal information about users or their browsing habits to any other third party, unless users give Sigma express permission to do so, or unless required to do so by law. Sigma may disclose aggregated information about users in general and statistics related to this website to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this Site may be monitored, intercepted or modified by other parties.

Links to external sites from this Site are provided for convenience only and Sigma does not endorse or make any warranty with respect to such external sites.

Guardian Club – Terms and conditions

The Guardian Club Card is issued by Sigma Company Limited ACN 004 132 923 (Sigma)

  • By signing an application form or using a Guardian Club Card (formerly known as Guardian Club), each applicant or member (each a “Member”) accepts and agrees to be bound by these Guardian Club Terms and Conditions applicable from time to time.
  • The Guardian Club card is valid at any participating Guardian pharmacy (“participating Guardian pharmacy”). Your Home Pharmacy will be designated as the Guardian pharmacy at which you joined Guardian Club. You may alter your Home Pharmacy at any time via the call centre.
  • The Guardian Club Card is not a credit or charge card, is not transferable and remains the property of Sigma.
  • A Member may apply for a secondary Guardian Club Card. Points earned on the secondary Guardian Club Card will accrue to the primary Guardian Club card.
  • Members will earn points on all purchases they make at any participating Guardian pharmacy except ‘Excluded Items’.
  • Excluded Items include prescription only and medicine products, products where the granting of points are otherwise prohibited by law, gift cards and Sigma deems and/or advertises from time to timed as being excluded.
  • Members will receive 1 point for every $1.00 spent on non-Excluded Items. Bonus points may be offered from time to time at Sigma absolute discretion.
  • If you do not have your Guardian Club Card with you at the time of purchase, you can return to the point of purchase within 30 days with a copy of your receipt and your Guardian Club Card and the points will be credited to your account.
  • Members will be eligible to redeem their points to pay for the whole or part of any purchase (except ‘Excluded Items and medicine products’) at any participating Guardian pharmacy.
  • When redeeming in store, members will receive a discount of 1c off the current transaction for every 1 point redeemed (ie 100 points redeemed = $1 off). Redemptions can only be processed in increments of 1c. Redemptions can be made at any time. No minimum points or dollar amount is required in order to redeem. For example, you may have a $10 rewards balance and wish to only redeem 50c or $2.50 or the entire $10 amount.
  • Subject to anything else contained herein, unused points will expire 2 years after the date on which they were earned. 
  • To the extent permitted by law, Sigma or any participating Guardian pharmacy will not be liable for any errors, omissions, delays or disruptions in the operation of the Guardian Club and will not be liable for any loss caused by any such errors, omissions, delays or disruptions.
  • Sigma, or any participating Guardian pharmacy, will not allow the redemption of any points that have been credited to a Member in error or which relate to a purchase by a Member that is subsequently cancelled or reversed or where a refund is given. Any Points that have been credited to a Member in error may be subsequently deducted from the Member’s account. This decision is at the sole discretion of Sigma. No discussion will be entered into.
  • Members must promptly notify a participating Guardian Pharmacy of any change to their address or if their Guardian Club Card is lost or stolen. Sigma, or any participating Guardian Pharmacy, is not liable for any delay in providing or replacing the Guardian Club Card or for any unauthorised use of the Guardian Club Card.
  • Members may opt out of communication from Guardian Club by following unsubscribe links on emails or by contacting the Guardian Club service centre.
  • Sigma may suspend or terminate Guardian Club or a Member’s membership in Guardian Club at any time without reason or notice.
  • Sigma reserves the right to suspend, vary, alter or amend all or any part of these Terms and Conditions, or terminate the Guardian Club program at its absolute discretion at any time. Sigma will not be liable for any loss or damage that may arise from any suspension or termination. Sigma will use its best endeavours to notify Members of any replacement or amendment but will not be liable if it does not.
  • No Guardian pharmacy has the authority, express or implied, to make any representation, warranty or statement on behalf of Sigma or in relation to the Guardian Club program and Sigma accepts no liability in respect of any representation, warranty or statement made by any Guardian pharmacy.
  • All conditions and warranties, whether express or implied and whether arising under statute or otherwise, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by any participating Guardian pharmacy are expressly excluded to the full extent permitted by law.
  • Guardian Club is void where prohibited or restricted by law.
  • Sigma’s privacy policy (available at https://www.guardianpharmacies.com.au/privacy-policy ) (“Privacy Policy”) is incorporated into, and forms part of, these Guardian Club terms and conditions.  When participating in Guardian Club, you acknowledge that you have read the Privacy Policy and understand and agree that Sigma will collect, use, store and disclose your information, personal information, in accordance with its terms.
  • Sigma reserves the right to vary, alter or amend all or any part of its Privacy Policy from time to time, in its absolute discretion.
  • We may disclose your information (including personal information) to our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)) with our corporate group for business purposes, the purposes of operating a loyalty program and marketing or remarketing purposes through our websites, social media channels or other marketing medium.